You will receive a confirmation email at the time of order. All orders are shipped within 24 hours of receipt. You will receive a shipping confirmation with a tracking number.
Returns, Exchanges, and Order Cancellations
Personalized orders may not be returned or exchanged unless they arrive damaged or defective.
Intimate items (such as earrings) may not be returned or exchanged due to health/hygiene reasons unless they arrive damaged or defective .
For all other items, if you contact me with 14 days of delivery, I will gladly accept returns or exchanges. Items must be shipped back within 30 days of delivery. The buyer is responsible for return postage. If the item is not returned in its original condition and packaging, the buyer is responsible for any loss in value.
Due to the speed of order processing, requests for order cancellations must to be within 6 hours of purchase.
Collection of Information
We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, billing, and credit card information to complete transactions when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our email lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
When personal information is transmitted to other websites, it is protected through the use of Secure Sockets Layer (SSL) protocol encryption. Although Artisan Jewelry of the West makes every effort to take security measures to protect your personal information, no data transmission over the Internet or any wireless network can be guaranteed to be completely secure. By using this website, you acknowledge that internet use poses security and privacy which are beyond our control and security, integrity, and privacy of information and data exchanged between you and us through this Site cannot be guaranteed.